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Questions? Get in touch.

Please check our FAQ section below for answers to common questions. You might find the information you need right away! 

 

If you still need assistance, feel free to reach out - a member of our customer care team will be in touch within 24 hours.

 

Christmas Notice: Please note response times will be delayed between 12/24 - 12/27 due to staff holidays.
Thanks for contacting us. We'll get back to you as soon as possible.

FAQs

Where are my filters/ fitting kit?

Filters and fitting kits are packaged inside the showerhead box to keep them safe during transit. Please check inside all boxes before contacting us. 

 

If anything is still missing, feel free to reach out. We're happy to assist!

The water pressure is lower than expected?

Please double-check the on/off button is fully pushed out towards  the front of the showerhead. Sometimes the button can get pressed in slightly during transit, which will lower the water pressure.

Where is my order?

We dispatch orders within 2-3 business days (or the next day for priority processing). Once your order has shipped, you will receive a tracking number. Please note that tracking updates may take 1-2 business days to begin showing progress.

 

Our standard shipping time is 5-7 business days. If your order hasn't arrived within this timeframe, please reach out to us, and we'll be happy to assist you.